CONTACT US
We are here to assist with product enquiries, order-related questions and general customer support.
For faster assistance, please contact Florae through our official WhatsApp Business number. When contacting us about an existing order, please include your order number and a brief description of the matter.
WHATSAPP & CUSTOMER SUPPORT
WhatsApp Business: +60 14-372 3282
Customer Support Email: ubeautyessentials@gmail.com
BUSINESS HOURS
Monday to Friday: 10:00 AM – 6:00 PM
Saturday: 10:00 AM – 1:00 PM
Sunday and Public Holidays: Closed
Messages received outside business hours will be attended to on the next business day.
HOW WE CAN HELP
You may contact us regarding:
• Product information and availability
• Order status and order-related assistance
• Payment and checkout enquiries
• Delivery and tracking enquiries
• Damaged, incorrect or missing items
• Return and refund enquiries
• General website and customer service assistance
For order-related enquiries, please provide your order number, the name used for the order and any relevant photos or information so that we can assist you more efficiently.
BUSINESS INFORMATION
Florae is operated by:
U BEAUTY ESSENTIALS
Business Location: Kajang, Selangor, Malaysia
Florae is an online business and does not operate a customer walk-in store.
Customer self-pickup is not available. Please do not visit or send returned items to any address without prior confirmation from our customer support team.
Any approved return, collection or delivery arrangement will be communicated directly through our official customer support channel.
IMPORTANT NOTICE
Florae provides general product and order information only. For questions involving health conditions, supplements, allergies, medication or personal medical concerns, please seek advice from a qualified healthcare professional.
联系我们
我们为顾客提供商品咨询、订单相关问题及一般客户服务协助。
为了获得更快捷的协助，请通过 Florae 的官方 WhatsApp Business 号码联系我们。如果您咨询的是现有订单，请提供订单号码及问题的简要说明。
WHATSAPP 与顾客服务
WhatsApp Business：+60 14-372 3282
客服电邮：ubeautyessentials@gmail.com
营业时间
星期一至星期五：上午 10:00 至下午 6:00
星期六：上午 10:00 至下午 1:00
星期日及公共假期：休息
非营业时间收到的信息，将在下一个工作日处理。
我们可以协助的事项
您可以就以下事项联系我们：
• 商品资料与库存情况
• 订单状态及订单相关协助
• 付款与结账问题
• 配送与物流追踪
• 商品损坏、错发或遗漏
• 退货与退款咨询
• 网站使用及一般顾客服务
如咨询订单相关问题，请提供订单号码、下单时使用的姓名，以及相关照片或资料，以便我们更有效地为您处理。
商业资料
Florae 的经营主体为：
U BEAUTY ESSENTIALS
营业地点：Kajang, Selangor, Malaysia
Florae 为线上经营业务，不设顾客上门的实体门店。
我们不提供顾客自行上门取货服务。未经客服事先确认，请勿前往任何地址或自行寄回商品。
任何获批准的退货、上门取件或配送安排，都会通过我们的官方客服渠道直接通知顾客。
重要说明
Florae 仅提供一般商品与订单资讯。涉及个人健康状况、营养补充品、过敏、药物或医疗问题时，请咨询合格的医疗专业人士。